Terms of sale

The purchase is paid by the customer only online or through the services indicated on the site.

The issuance of the invoice is not mandatory, if it is not requested by the customer no later than the time of placing the order as indicated in the Presidential Decree of 26/10/1972 n. 633 - Article 22.

Foodaloo Srl aims to satisfy the customer and therefore operates by bearing the cost of all the disservices that the customer should suffer. Regardless of this, we report the customer's rights protected by Legislative Decree 206/2005: The customer has the right to withdraw from the contract, even partially, without explanation and without additional costs, provided that the withdrawal is communicated by registered letter with return receipt to Foodaloo Srl, viale Belfiore 13 / a, 50144 Florence, or by e-mail. certified (pec) to the address info@pec.foodaloo.it within 14 working days from the day of receipt of the products. This communication must specify the intention to withdraw from the purchase and the product or products for which the right of withdrawal is to be exercised, attaching a copy of the receipt.
The customer must then return the product intact and in perfect storage conditions at his own expense, with packaging similar to that of arrival, at Foodaloo Srl, viale Belfiore 13 / a, 50144 Florence. If the withdrawal has been exercised in accordance with the methods described, we will refund the amount paid for the purchase of the product within 14 days from the date of receipt of the goods. Without prejudice to the above, the right of withdrawal is not allowed in the case of the purchase of sealed packaged products, opened by the customer.

Without prejudice to the acquired rights of the customer, Foodaloo Srl reserves the right to suspend the service at any time, without prior notice.

Foodaloo Srl may activate, for periods and duration at its sole discretion, the "return for tasting" campaign on specific products indicated. In this case the customer, once he has received the purchased product, proceed to the tasting and, in case of dislike, return the product. Only in case of presence of the campaign of made for taste, Foodaloo Srl, will collect the product at its own expense, refunding the price paid, partially or in full. In order to benefit from this campaign, the tasted product must have a lower usage than 20% when it returns to our premises. The customer must therefore make available the semi-intact product in perfect storage conditions, with packaging similar to the one of arrival, in order to allow us to collect it.

Foodaloo Srl will process the Customer's personal data in compliance with the privacy legislation as specified in detail in the information on the site.

Any and every dispute that may arise in relation to the application, interpretation and execution of these Conditions, will be mandatorily referred to the judge of the place of residence or domicile of the consumer, if located in the territory of the State and at the Arbitration Chamber established by the Chamber of Commerce of Milan if domiciled outside the Italian State (Via Meravigli 7 - 20123 Milan - camera.arbitrale@mi.camcom.it)